56 - Hiring for a Job

Last week, my administrative assistant gave notice that he was quitting in two weeks. It couldn't have come at a worse time. It was a very busy time of the year, but there was nothing I could do. Right away, we put a want ad in the classifieds an...

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56 - Hiring for a Job

Last week, my administrative assistant gave notice that he was quitting in two weeks. It couldn't have come at a worse time. It was a very busy time of the year, but there was nothing I could do. Right away, we put a want ad in the classifieds an...

read more

46 - Taking Credit

Jeff: You're not going to believe what happened?

Lucy: Oh, is the big meeting over? What happened?

Jeff: Dan tried to take credit for our idea for the new campaign.

Lucy: You're kidding me! I thought he might ...

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46 - Taking Credit

Jeff: You're not going to believe what happened?

Lucy: Oh, is the big meeting over? What happened?

Jeff: Dan tried to take credit for our idea for the new campaign.

Lucy: You're kidding me! I thought he might ...

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44 - Making a Good Impression

My interview is today. It is with a marketing company. It is a large corporation with its headquarters in San Francisco, CA. It also has satellite offices across the U.S. and in Europe. I'm not sure if this would be the right fit for me, but I...

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44 - Making a Good Impression

My interview is today. It is with a marketing company. It is a large corporation with its headquarters in San Francisco, CA. It also has satellite offices across the U.S. and in Europe. I'm not sure if this would be the right fit for me, but I...

read more

43 - Getting an Interview

I've finally landed my first interview. Well, actually, that's not really true. I have been on many interviews for part-time jobs. This was my first interview for a full-time job.

In less than two months, I will graduate from Arizo...

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43 - Getting an Interview

I've finally landed my first interview. Well, actually, that's not really true. I have been on many interviews for part-time jobs. This was my first interview for a full-time job.

In less than two months, I will graduate from Arizo...

read more

42 - Formal Emails

Dear Dr. Lee:

I don't know if you'll remember me, but I introduced myself to you after your keynote at last week's conference. As I mentioned to you, I have read all of your journal papers and I am a great admirer of your resea...

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42 - Formal Emails

Dear Dr. Lee:

I don't know if you'll remember me, but I introduced myself to you after your keynote at last week's conference. As I mentioned to you, I have read all of your journal papers and I am a great admirer of your resea...

read more

41 - Tough Negotiations

I'm not what you would call the world's best negotiator, but sometimes it's necessary to engage in a tough negotiation. Take, for instance, the time I had to renew the lease on my apartment. This was back in college, when I was renting a ...

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41 - Tough Negotiations

I'm not what you would call the world's best negotiator, but sometimes it's necessary to engage in a tough negotiation. Take, for instance, the time I had to renew the lease on my apartment. This was back in college, when I was renting a ...

read more

35 - Working Late at the Office

I was so glad it was Friday afternoon. I've been thinking--TGIF--all day. I was on my way out of the office when I saw Nick sitting at his desk. Even though the office was nearly empty, he didn't look like he was ready to leave. In fact, he l...

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35 - Working Late at the Office

I was so glad it was Friday afternoon. I've been thinking--TGIF--all day. I was on my way out of the office when I saw Nick sitting at his desk. Even though the office was nearly empty, he didn't look like he was ready to leave. In fact, he l...

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25 - Problems at the Office

Lucy: Hey Jeff, can I pick your brain for a minute?

Jeff: Sure, what's up?

Lucy: Well, I have a sticky situation at work and I wanted to get your input. You're always so tactful.

Jeff: Thanks. I'm not sure...

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25 - Problems at the Office

Lucy: Hey Jeff, can I pick your brain for a minute?

Jeff: Sure, what's up?

Lucy: Well, I have a sticky situation at work and I wanted to get your input. You're always so tactful.

Jeff: Thanks. I'm not sure...

read more

1212 – Providing Tech Support

Max: Hello, hello, is this call-in tech support?

Grace: Yes, my name is Grace and this is the help desk. How can I help you today?

Max: I’m having a problem with my machine and I don’t know what to do.

Grace: Have you...

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1212 – Providing Tech Support

Max: Hello, hello, is this call-in tech support?

Grace: Yes, my name is Grace and this is the help desk. How can I help you today?

Max: I’m having a problem with my machine and I don’t know what to do.

Grace: Have you...

read more

1208 – Living on Low Wages

Dylan: Here.

Yvonne: What’s this?

Dylan: It’s information about a job-training program. It’ll give you the skills you need to get steady work.

Yvonne: I don’t need that. I get by with the wages I earn from this job. read more

1208 – Living on Low Wages

Dylan: Here.

Yvonne: What’s this?

Dylan: It’s information about a job-training program. It’ll give you the skills you need to get steady work.

Yvonne: I don’t need that. I get by with the wages I earn from this job. read more

1204 – Controlling Information to the Media

Pablo: Okay everybody, have a seat. The purpose of this meeting is to get everybody on the same page.

I’m passing out the fact sheet we’ve prepared. This fact sheet gives a rundown on what has happened to date so that no one is in the dark...

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1204 – Controlling Information to the Media

Pablo: Okay everybody, have a seat. The purpose of this meeting is to get everybody on the same page.

I’m passing out the fact sheet we’ve prepared. This fact sheet gives a rundown on what has happened to date so that no one is in the dark...

read more

1200 – Learning a Skilled Trade

Jeannine: What are you going to do now that you’ve graduated from high school?

Orlando: I’m going to trade school. My father was a stone and brick mason and my brother is a mechanic, but I think I’m going to try something different.
<...

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1200 – Learning a Skilled Trade

Jeannine: What are you going to do now that you’ve graduated from high school?

Orlando: I’m going to trade school. My father was a stone and brick mason and my brother is a mechanic, but I think I’m going to try something different.
<...

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1197 – Reaching a Legal Settlement

Nadia: I’m not sure about this civil lawsuit. I don’t want a long trial.

Andre: Relax. This case will never go to trial. For disputes of this kind, neither party wants to fight it out in court, so we almost always reach a settlement.
...

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1197 – Reaching a Legal Settlement

Nadia: I’m not sure about this civil lawsuit. I don’t want a long trial.

Andre: Relax. This case will never go to trial. For disputes of this kind, neither party wants to fight it out in court, so we almost always reach a settlement.
...

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1196 – Checking Facts and Figures

Takagi: Before we disseminate this report, I need you to fact-check it. I don’t want a repeat of what happened last year.

Ellie: What happened last year? I wasn’t working here then.

Takagi: Last year’s report had a lot of small ...

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1196 – Checking Facts and Figures

Takagi: Before we disseminate this report, I need you to fact-check it. I don’t want a repeat of what happened last year.

Ellie: What happened last year? I wasn’t working here then.

Takagi: Last year’s report had a lot of small ...

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1192 – Using a Property Management Company

Sonia: Hello, Fickle Property Management Company.

Frank: Hello, I own an office building on Broadway Boulevard and I’m interested in hiring a property management company.

Sonia: You’ve called the right place. We help you adverti...

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1192 – Using a Property Management Company

Sonia: Hello, Fickle Property Management Company.

Frank: Hello, I own an office building on Broadway Boulevard and I’m interested in hiring a property management company.

Sonia: You’ve called the right place. We help you adverti...

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1188 – Advertising to Children

James: Look at that! It’s commercial after commercial. It’s terrible how advertisers are going after kids.

Vicky: They’re just doing their job, marketing to a lucrative demographic.

James: But just look at what our kids are bomb...

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1188 – Advertising to Children

James: Look at that! It’s commercial after commercial. It’s terrible how advertisers are going after kids.

Vicky: They’re just doing their job, marketing to a lucrative demographic.

James: But just look at what our kids are bomb...

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1184 – Being Boastful

My boss is a complete blowhard. He likes to boast about his accomplishments and acquisitions every chance he gets. Unfortunately, I seem to be his favorite audience.

Boss: You won’t believe what I did over the weekend. I went mountain clim...

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1184 – Being Boastful

My boss is a complete blowhard. He likes to boast about his accomplishments and acquisitions every chance he gets. Unfortunately, I seem to be his favorite audience.

Boss: You won’t believe what I did over the weekend. I went mountain clim...

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1180 – Price Gouging

Pedro: Why are you changing the prices on all of those items in the store?

Elisa: Haven’t you heard? There’s a hurricane coming. People will be stocking up on basic necessities.

Pedro: I know that, but that still doesn’t explain...

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1180 – Price Gouging

Pedro: Why are you changing the prices on all of those items in the store?

Elisa: Haven’t you heard? There’s a hurricane coming. People will be stocking up on basic necessities.

Pedro: I know that, but that still doesn’t explain...

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1176 – Limits to Advancement at Work

Gloria: Did you hear that Manuel is quitting? He took a job with another company.

Sam: I’m not surprised. He came up against the glass ceiling and he decided to jump ship.

Gloria: Really? I didn’t know he was bucking for promoti...

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1176 – Limits to Advancement at Work

Gloria: Did you hear that Manuel is quitting? He took a job with another company.

Sam: I’m not surprised. He came up against the glass ceiling and he decided to jump ship.

Gloria: Really? I didn’t know he was bucking for promoti...

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1172 – Booking Space for Business Events

Roberto: All right, we have to find meeting rooms and a banquet hall for the annual sales meeting and luncheon. Do you have any ideas?

Nicole: We could hold it at a hotel as we’ve done in past years or we can try the convention center.
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1172 – Booking Space for Business Events

Roberto: All right, we have to find meeting rooms and a banquet hall for the annual sales meeting and luncheon. Do you have any ideas?

Nicole: We could hold it at a hotel as we’ve done in past years or we can try the convention center.
read more

1168 – Reading Contracts Carefully

Barbara: Just sign on the dotted line and be done with it.

Sean: Didn’t your parents ever teach you to read every document carefully before you sign it?

Barbara: Not when the contract is boilerplate. All of the terms are standar...

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1168 – Reading Contracts Carefully

Barbara: Just sign on the dotted line and be done with it.

Sean: Didn’t your parents ever teach you to read every document carefully before you sign it?

Barbara: Not when the contract is boilerplate. All of the terms are standar...

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1164 – Making Office Renovations

Alice: I can’t hear you over that hammering. When are these renovations going to be done?

Dilbert: They’re already two weeks past the scheduled completion date and I can only guess at the cost overruns.

Alice: It feels like they...

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1164 – Making Office Renovations

Alice: I can’t hear you over that hammering. When are these renovations going to be done?

Dilbert: They’re already two weeks past the scheduled completion date and I can only guess at the cost overruns.

Alice: It feels like they...

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1160 – Being Reprimanded at Work

Tania: What time is your meeting with Ted?

James: It’s at 3:00. Why?

Tania: You don’t seem worried. If I were being accused of misconduct and up for disciplinary action, I’d be on edge.

James: It was a minor offense. ...

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1160 – Being Reprimanded at Work

Tania: What time is your meeting with Ted?

James: It’s at 3:00. Why?

Tania: You don’t seem worried. If I were being accused of misconduct and up for disciplinary action, I’d be on edge.

James: It was a minor offense. ...

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1156 – Unsafe Factory Conditions

Kathy Lee: You won’t find any problems in your inspection of our factory.

Rashed: I’m glad to hear that. Where do these stairs lead?

Kathy Lee: It’s just a level for storage. You don’t need to see that.

Rashed: I need...

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1156 – Unsafe Factory Conditions

Kathy Lee: You won’t find any problems in your inspection of our factory.

Rashed: I’m glad to hear that. Where do these stairs lead?

Kathy Lee: It’s just a level for storage. You don’t need to see that.

Rashed: I need...

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1152 – Collecting Debt

Ken: Look at this list of customers who still owe us money. How is this business supposed to survive if we keep extending credit?

Marjorie: We started doing it because some of our best customers didn’t have ready cash. They’re good for it....

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1152 – Collecting Debt

Ken: Look at this list of customers who still owe us money. How is this business supposed to survive if we keep extending credit?

Marjorie: We started doing it because some of our best customers didn’t have ready cash. They’re good for it....

read more